Real-time AI voice agents that automated outbound verification calls for a pan-India support team,
replacing a process that couldn't scale.
VAPIn8nTwilio
RefactorQ · We don't just write code, we craft the solution.
The Challenge
A pan-India support team was manually placing outbound verification calls at volume. As call volume grew, so
did cost and turnaround time — the manual process had hit its ceiling.
Hiring more agents would have solved volume but not consistency: call quality and verification accuracy varied
from agent to agent.
Our Approach
We replaced manual calling with an orchestrated AI voice pipeline — trigger, call, capture outcome, sync to
business systems — built to handle volume without losing consistency.
Automated outbound verification calls using real-time AI voice agents built on VAPI
Orchestrated call triggering, retries, and routing logic with n8n
Integrated Twilio telephony for call handling and event tracking
Built a Python backend that syncs call outcomes to business systems in real time
Architecture & Workflow
System Flow
n8n triggers and orchestrates each call, VAPI's AI agent conducts the verification conversation
over Twilio, and outcomes sync back to business systems automatically.